Job Title: Account Management Specialist
Location: Vadodara
Shift Timing: Night Shift
Experience Required: 2+ Years
Job Summary
Role Overview
VTech is looking for a motivated and detail-oriented Account Management Specialist to support and manage SLED (State, Local & Education) client accounts. This role involves acting as a single point of contact for clients, ensuring smooth account operations, and collaborating with internal teams to deliver high-quality service and client satisfaction.
Key Responsibilities
- Act as a Single Point of Contact (SPOC) for assigned SLED accounts.
- Build and maintain strong client relationships to ensure satisfaction and retention.
- Coordinate with internal teams such as Recruitment, Delivery, Compliance, and Finance for seamless execution of client requirements.
- Assist in end-to-end account operations, including onboarding, documentation, timesheet tracking, and billing support.
- Respond to client queries in a timely and professional manner.
- Maintain and update client databases, trackers, and reports accurately.
- Work closely with senior Account Managers to understand client expectations, compliance, and processes.
- Ensure adherence to SLED processes, SLAs, and organizational guidelines.
- Monitor requirements and support timely submissions and closures.
- Participate in client calls, reviews, and internal meetings.
- Support in resolving client escalations and operational challenges efficiently.
- Assist in account mapping and identifying growth opportunities within existing accounts (non-sales).
- Track and analyze account performance metrics and client feedback.
- Contribute to process improvement initiatives for enhanced service delivery.
- Build strong working relationships with stakeholders across client and internal teams.
Required Skills & Qualifications
- Bachelor's degree in business administration, Management, or a related field.
- 2+ years of experience in Account Management, Client Servicing, Staffing, or Operations.
- Hands-on experience working with State, Local, and Education (SLED) clients or other government-sector clients is preferred.
- Experience in the IT Staffing, IT Services, or IT Consulting industry is required.
- Strong communication and interpersonal skills.
- Good organizational and time management abilities.
- Basic understanding of client servicing and account management concepts.
- Proficiency in MS Excel, Word, and reporting tools.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and grow in the Account Management domain.
Key Competencies
- Client-centric approach
- Attention to detail
- Problem-solving mindset
- Team collaboration
- Adaptability and eagerness to learn
Why Join VTech?
- Opportunity to work with SLED clients and gain industry exposure.
- Hands-on experience in account and client management.
- Collaborative and growth-focused work environment.
- Learning and development opportunities.